It’s always wise to go online booking when traveling through an agency to book hotel reservation because you get the best deal.  There a big price difference between walk-in rate and online rate.  When you go online for the booking, you get additional perks and privileges.I experience this when I walked in a hotel in Malaysia.  They wouldn’t give me the online rate which is 15% less than that of the walk-in rate because they are trying to reason that the price I saw online is an agency’s price and not theirs, good thing I was able to get the online rate that I saw.  Another thing is that when I try to see online the rate of the hotel where I stayed, online rate is lower by 10AUD plus there are freebies like free airport transfer, free in-house movies, free stay on the 4th night, complimentary tour, etc.When you are going to travel, check online rates first, compare prices then book the best rate that you see.